Privacy Policy
Effective Date: July 30, 2025
Spiral Technologies Inc. (“Spiral”, “we”, “our”, “us”) operates spiralup.co and related services, including subdomains such as reviews.spiralup.co. We respect your privacy and are committed to protecting your personal information.
1. Information We Collect
We collect information in three main ways:
1.1 Information You Provide
- Email address and contact details (for account creation, onboarding, and support)
- Organization name and usage preferences
- Feedback source details (e.g., Google Play Store URL, connected CRM/help desk account, survey platform)
1.2 Data from Connected Sources
When you connect a data source, we may process:
- Customer reviews (e.g., app store reviews, Trustpilot, Yotpo)
- Customer support conversations (e.g., Zendesk tickets, Salesforce live chats, call transcripts)
- Survey responses (e.g., Qualtrics, Medallia)
- Metadata (timestamps, ratings, categories, product identifiers)
1.3 Automatically Collected Information
- Log files (IP address, browser type, operating system)
- Usage data (pages visited, queries run, interactions with our AI agents)
- Cookies and similar technologies (see Section 8)
2. How We Use Your Information
We use your information to:
- Provide AI-powered analytics and insights
- Index and make connected feedback searchable
- Improve product features, algorithms, and user experience
- Respond to support inquiries and troubleshoot issues
- Communicate updates, promotions, and relevant product information
We do not sell your personal information.
3. Data Security
- Data is encrypted in transit (HTTPS/TLS) and at rest.
- Access is restricted to authorized personnel on a need-to-know basis.
- We conduct periodic security reviews and audits.
4. Data Retention
We keep your connected data only for as long as needed to provide the service or comply with legal obligations. You can request deletion at any time (see Section 6).
5. Sharing of Information
We may share your information with:
- Service providers (cloud hosting, database, analytics, email delivery)
- Legal authorities when required by law or to protect our rights
We do not share your data with advertisers or unrelated third parties.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Request a copy of your data in a portable format
- Restrict or object to certain processing
Contact privacy@spiralup.co to exercise these rights.
7. Data Deletion
You may request account deletion and removal of connected data by emailing privacy@spiralup.co. We will process your request within a reasonable timeframe, subject to applicable legal requirements.
8. Cookies & Tracking
We use cookies to:
- Keep you signed in
- Understand site usage
- Improve site performance
You can manage cookies through your browser settings.
9. International Data Transfers
If you access our service from outside the United States, your information may be transferred to and stored in the U.S. or other countries with different privacy laws.
10. Changes to This Policy
We may update this policy from time to time. Any significant changes will be posted on our website and communicated to you where appropriate.