Simple, transparent pricing
Choose the perfect plan for your team. Start free and scale as you grow.
* 1 feedback piece = 1 live chat, phone call, survey response, or review
Free
Perfect for getting started with review analysis
- One time limited feedback scan
- AI Agent access
- Basic analysis
- Sentiment analysis
- 20 queries per day
- Community support
- SOC 2 compliance
Starter
Ideal for growing businesses and teams
- Everything in Free, plus:
- 6 months of data backfill
- Theme analysis
- 50 queries per day
- 2 data channels
- Daily/Weekly AI digest reports
- Advanced KPI tracking & analytics
- PII redaction
- 76+ language support
- Okta support
- Slack support
Growth
Advanced features for scaling organizations
- Everything in Starter, plus:
- 12 months of data backfill
- Per channel taxonomy analysis
- Unlimited queries
- 3 data channels
- Slack integration
- Priority support
- Custom integrations
- Advanced reporting
- Emerging issues notifications
Enterprise
Tailored solutions for large organizations
- Everything in Growth, plus:
- Full historical backfill
- Unified taxonomy across channels
- Unlimited data channels
- Custom AI digest reports
- Return data feed
- Dedicated success manager
- Custom SLA
- 24/7 support
Compare Features
Detailed breakdown of what's included in each plan
Frequently Asked Questions
What's a feedback piece?
A feedback piece is 1 live chat, phone call, survey response, review, or other feedback entity that gets analyzed by our AI system.
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.
What happens if I exceed my conversation limit?
We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional conversations as needed.
Do you offer annual discounts?
Yes, annual plans receive a 20% discount compared to monthly billing. You can switch to annual billing at any time.
What data sources do you support?
We support Google Play, Salesforce, Zendesk, Genesys, Qualtrics, and many other platforms. See our integrations page for the full list. Enterprise customers can request custom integrations.
Is my data secure?
Absolutely. We use enterprise-grade security with SOC 2 compliance, end-to-end encryption, and PII reduction to keep your data safe. Learn more on our security page.
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